Pharmaffiliates Quality Control laboratory is committed in providing "World Class" testing services. This commitment is department wise dedication to continuous improvement and customer satisfaction.
The Quality Control laboratory and its personnel, in keeping with this policy and committed.
- Maintaining a quality system that allows us to meet or exceed the requirement of our customers.
- Maintaining a quality system that allows us to meet or exceed the requirement of IS/ISO/IEC 17025:2017.
- Maintaining a working knowledge of quality systems involved and implementing them in our work.
- Performing all testing in conformance with customer requirement and stated test methods.
- Providing "World Class" testing services, in the most professional manner possible, to our customers.
Refund & Return Policy
At Pharmaffiliates Pvt. Ltd., every step is made to ensure that high-quality products and services are provided to all customers. The following conditions under which refunds and returns can be handled.
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Product Returns
As most of the products supplied are custom synthesized, highly sensitive in nature, returns are generally not accepted once delivery has been completed. However, exceptions may be considered under the following conditions:
- A product received in a damaged or defective form upon receipt.
- Different products are supplied against the order due to an error on our end.
- A product does not conform to the agreed specifications mentioned in the purchase order.
All requests for returns must be raised within 15 days of receipt of the ordered product delivery. Requests sent after this period may not be accepted.
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Return Authorization
To initiate a return:
- The Customer Support Team must be contacted at [email protected] within 15 days of receipt.
- The order number, product details, and a clear description of the issue must be provided.
- Once the request has been reviewed and approved, instructions for returning the product will be provided. Return of product sent without prior approval may not be accepted.
Returned products must be securely packed in their original along with all supplied documentation and must comply with applicable shipping and safety regulations.
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Non-Returnable Products
Certain categories of products are strictly non-returnable, including but not limited to:
- Compounds that have been custom synthesized
- Items that have been opened or partially used
- Products that are temperature-sensitive or perishable
- Products stored or handled in violation of recommended guidelines
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Refunds & Replacements
Upon receipt and inspection of the returned product:
- If the return is approved, either a replacement will be arranged at no additional cost or a refund/credit will be processed to the original mode of payment.
- Shipping charges are non-refundable unless the return is necessitated by an error on the part of Pharmaffiliates.
Refunds are typically processed within 45 business days following approval of the return.
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Order Cancellations
Orders for custom or made-to-order products cannot be cancelled once synthesis or processing has commenced. Cancellation requests for catalogue items must be submitted immediately and will be confirmed based on feasibility.
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Contact Information
All queries related to returns or refunds may be directed to:
- Email: [email protected]
- Phone: +91-172-4668216
- Website: www.pharmaffiliates.com
Privacy Policy
Pharmaffiliates Pvt. Ltd. is committed to safeguarding the privacy of visitors and customers. This Privacy Policy outlines how personal information is collected, used, protected, and shared when the website www.pharmaffiliates.com is accessed or services are used.
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Information Collection
Information may be collected in the following ways:
- Directly Provided: Personal details such as name, email address, company name, phone number, shipping and billing information are collected when enquiries are submitted, orders are placed, or forms are filled out.
- Automatically Collected: Certain data such as IP address, browser type, device information, and usage patterns may be gathered through cookies and similar technologies to improve website performance and user experience.
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Use of Information
The information gathered may be utilized for various purposes, such as:
- Processing and fulfilling orders
- Responding to queries or requests
- Improving products, services, and website functionality
- Sending relevant updates, newsletters, or marketing communications (where consent has been provided)
- Complying with legal and regulatory obligations
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Data Protection
Reasonable administrative, technical, and physical measures are implemented to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet can be guaranteed as completely secure.
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Information Sharing
No personal information is shared with third parties for sale or rental purposes.
- Trusted service providers and partners who assist in operating the website and fulfilling services, under strict confidentiality agreements.
- Government authorities or regulators when required by law or to protect legal rights.
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Cookies and Tracking
Cookies and similar tools may be used to recognize repeat visitors, analyze website usage, and customize user experience. Browser settings can be adjusted to refuse cookies; however, some features of the site may not function properly without them.
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External Links
The website may contain links to third-party sites. Pharmaffiliates is not responsible for the content or privacy practices of such external websites. Users are encouraged to review the privacy policies of any linked sites they visit.
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Data Retention
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.
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Your Rights
Depending on applicable data protection laws, individuals may have the right to:
- Access their personal data held by us
- Request correction or deletion of inaccurate information
- Withdraw consent for certain uses (where applicable)
Requests regarding personal data can be submitted to the contact details provided below.
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Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in practices or legal requirements.
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Contact Information
Questions or concerns about this Privacy Policy may be directed to:
- Email: webenquiry @pharmaffiliates.com
- Phone: +91-172-4668216
- Website: www.pharmaffiliates.com
Shipping Policy
At Pharmaffiliates Pvt. Ltd., timely and safe delivery of your orders is our priority. This Shipping Policy outlines how orders are handled and shipped to customers worldwide.
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Delivery Coverage
Orders are shipped both domestically and internationally, subject to applicable shipping restrictions and regulatory requirements for certain chemical products.
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Processing Time
Most in-stock items are typically processed and dispatched within 2–5 business days after order confirmation and payment verification. For custom synthesized compounds or made-to-order products, processing times may vary as they are subject to the results of the synthesis or production process.
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Shipping Methods
Reputable courier services and freight partners are used to ensure secure and prompt delivery. The choice of courier depends on destination, nature of the product, and any special handling requirements.
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Shipping Charges
Shipping costs depend on the destination, weight, volume, and any special packaging or temperature control needs. Applicable shipping fees will be shared during the order quotation or checkout process.
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Tracking Orders
Once an order has been dispatched, shipment tracking details will be provided via email, enabling customers to monitor the delivery status.
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Packaging
Products are packaged with utmost care, following industry best practices and regulatory guidelines, to maintain the integrity and safety of the shipment during transit.
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Delays and Exceptions
While every effort is made to meet delivery timelines, delays may occasionally occur due to customs clearance, unforeseen logistic issues, or circumstances beyond our control. Customers will be kept informed in case of any significant delays.
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Customs and Import Duties
International orders may be subject to customs duties, taxes, or import restrictions imposed by the destination country. Such charges are the responsibility of the customer and are not included in our product or shipping prices.
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Address Accuracy
Customers are requested to ensure that complete and accurate shipping information is provided at the time of order placement. Pharmaffiliates cannot be held responsible for delays or losses due to incorrect or incomplete shipping details.
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Contact Information
For any questions related to shipping, order tracking, or special delivery requirements, please reach out to:
- Email: webenquiry @pharmaffiliates.com
- Phone: +91-172-4668216
- Website: www.pharmaffiliates.com
